Volvo Cars Ramsey Receives 2018 Volvo Excellence Award

2018 Volvo Excellence Award

We are so proud to announce that we have once again won the Volvo Excellence Award! We’re only 1 of 30 dealerships around the United States to get this prestigious accolade, so we’re honored to be in such great company.

To be a recipient of this award, we had to do the following to qualify:

  • Our 2018 new Volvo car retail sales met or exceeded our 2017 actual sales
  • Being V360 compliant in all 4 quarters of 2018
  • Our year-end R12 average CEM “Enabler’ scores for each of sales SSI & service CSI met or exceeded the year-end national R12 Enabler averages
  • Our aggregate parts & exchange, accessory and tire purchases met or exceeded our 2017 purchases
  • Our sale effectiveness was at or above average (0) at either the regional or census division level based upon rolling 12-month performance between 12/1/17 & 11/30/18
  • Meeting our quarterly sales, service, parts & technical training requirements in all 4 quarters of 2018

It took the loyalty of our customers and the diligence of our staff to be named a 2018 Volvo Excellence Award winner, so we want to take the time to thank you all for helping us receive this accolade upon us for the 2nd year in a row. We’ll continue to work to provide a first-class customer service experience from a team that’s trained to be Volvo experts.

What Our Customers Have to Say About Our Dedication to Excellence

“I travel to NJ for work often. On a trip the WK of Jan 21, 2019, I hit a pothole at night and popped a tire. Fortunately, Volvo Cars Ramsey is only a few miles from work and where the incident occurred. Volvo Cars Ramsey, specifically Steve in Service, were exceptional. The level of service was superior from Steve and team. Be assured I will not use any other dealership when needs develop in NJ. In fact, when my lease is up I plan to work with Volvo Cars Ramsey.”
-Jeffrey

 

“I was on my way to the Audi dealership when I decided to stop at Volvo first. I saw the car I had fallen in love with online but still wasn’t convinced about Volvo. LJ stopped me on my way out and offered me a test drive. Driving the XC40 was a WOW experience. There was no going back to Audi or BMW. I appreciated that LJ hustled to offer me that test drive and he made the process of purchasing it simple. I appreciate his follow up and attention to detail. The dealership is bright and clean, clean lines. Love the Swedish influence in its design. I’m truly happy with the WHOLE Volvo experience. Top notch.”
-J9

 

“We just bought our eleventh Volvo and Rich Sass and the entire crew at Ramsey made it the easiest and best experience from picking our model and packages to Mike who spent all our He time we needed to explain all the new features!”
-Kim
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