2019 Volvo Excellence Award?

Volvo Cars Ramsey, a part of the Ramsey Auto Group, is pleased to announce that we have earned the 2019 Volvo Excellence Award! This marks the 3rd time that our dealership has achieved this prestigious accolade.

Here are the requirements we passed in order to make us eligible for the 2019 Volvo Excellence Award:

  • Facility: You were either VNF, VRE or have "shovel in ground" on an approved VRE project no later than 4/1/19
  • New Car Sales: Our 2019 new Volvo retail sales met or exceeded our 2018 actual sales
  • V360: We were V360 compliant in all 4 quarters
  • Connected Car Compliance: 85%, on a year to date basis as of 12/31/19, of customer deliveries are provisioned & paired w/ VOC app within 7 Days (+/-) of RDR date: SUSPENDED for 2019
  • Contest Software Update (at delivery): 50%, on a period to date basis 4/1/19-12/31/19, of customer deliveries are updated with the most current software within 10 Days (+/-) of RDR date
  • Parts, Tires & Accessories: Our full-year 2019 aggregate parts & exchange, accessory & tire purchases met or exceeded our 2018 purchases
  • Sales Effectiveness: Sales effectiveness at/above average (0) at either the regional or census division, based on rolling 12-month performance between 12/1/18 and 11/30/19
  • Training: We met our quarterly sales, service, parts & technical training requirements in all 4 quarters of 2019

After meeting those rigorous qualifications, we were put in a group based on our 2019 Retail Sales objective. We were deemed a top sales performer based on our year-on-year improvement in units ranked against other retailers within our group.

As a result of winning, we’ll receive a limited-edition Swedish Crystal trophy, recognition in Automotive News & more. We’re thankful for the diligence of our team in all of our departments & the loyalty of our customers who continue to give us their business for helping us get the Volvo Excellence Award once again.

A Few Customers We’ve Provided Excellence To

“I have been a Paul's Motors customer twice in the last 25 years, once to service a car purchased in Red Bank, and then again last year when I purchased my second Volvo, an XC90 T8. When they changed business models, I had to look for a new dealership for service, and possibly another purchase in the future.

I have had two experiences with Ramsey; once for an electronic issue which they fixed immediately, and next for my 20,000 mile service last week. I am very happy with the service at Volvo Cars Ramsey and would recommend them to anyone looking to buy a Volvo, or have theirs serviced.”

-Beth Toolan

“I had a great experience here. From the moment I walked in I was attended to by reception. I worked with Paul as my salesman and Asher for finance, both of whom were a breeze to deal with. Asher is also pretty easy on the eyes which never hurts.

They kept me informed throughout the whole process and I was the happy owner of a beautiful car within one week of walking into the dealership (with no real appointment). I'd recommend this dealer to any Volvo enthusiast.”

-Waimon Kyu

“I had a great experience at [Volvo Cars Ramsey]. Chris was my sales contact and he was absolutely great and very professional. He made the whole buying process smooth and headache free. I went to a few other Volvo dealers and they were absolutely pathetic, to the point that I almost gave up on buying a Volvo. Chris was totally trustworthy and very easy to deal with.

Jose the service manager was also fantastic. There [was] a small issue with the Tire (I bought a CPO XC90) and Jose took care of it straight away by replacing them with brand new tires. Overall a great experience and super customer service!”

-Nishchal Devnur

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